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We went with my mom, sister and our kids. we are back now for a second day. El San Juan is a beautiful property with wonderful accommodations, staff and services. We were most pleased with the tap water, both at the resort and at restaurants in Old San Juan. You have Javascript disabled. The only semi partial view of the water is behind the ESJ hotel. Staying pre-cruise, we opted for the basic rooms which were comfortable and well appointed in the main tower. It is always a pleasure to receive positive feedback. Fairmont El San Juan Hotel is ranked by U.S. News as one of the Best Hotels in Puerto Rico for 2023. Originally built in the 50s, the resort has been renovated and transformed with touches of modern elegance and luxury. 0000006862 00000 n 0000036645 00000 n For assistance with your inquiries, see more information at the bottom of the page about how to contact us. You can cancel your booking online for a full refund back to your original payment method or for ResortPass Credit to use another time. A night of excitement can be followed by a relaxing day beneath a pool cabana, where guests are welcome to relax Pia Colada in hand. Center, paddleboards, luxury cabanas, signature dining at Caa by Juliana Fairmont is part of Accor Copyright Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Day passes to the locals made the pool/beach area questionable and a little scary. Download the Accor ALL app on the App Store - new window, Get the Accor ALL app on Google play - new window, 6063 Av. We booked the vacation a week before after having to cancel our vacation in Mexico. OpenTable is part of Booking Holdings, the world leader in online travel and related services. certification label. 3.0. I was supposed to get an upgrade if one was available upon checkin , but I was denied . Upon arrival enjoy a welcome drink and immediately feel your troubles melt away. We had such a great time! The only reason I didn't score it higher was the small little (but important) details. mainland United States. It was lots of fun. Perfect beach day,it was absolutely worth it! Continue straight on Route #26 going west. The beach. nearby areas, or we can arrange for an in-house doctor to complete your test at Complete with a helicopter ride to and from a beautiful hacienda, coffee tour experience and picnic, Well & Being Massage, incredible dinner prepared by Fairmont El San Juan Hotels executive chef, Ricardo Cera, and much more. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Miami. starting at. including testing centers in the Luis Muoz Marin International Airport and Special menu. Fairmont El San Juan Hotel Experience Fairmont Moments Well what they should understand is they would be making more money (Gratuity)if they make their guests happy and of Course automatically hotel also would make more money if guests return or recommend hotel to the friends and family.. Sign up for more information about this hotel. We appreciate you sharing your experience for others to read. Nice retreat - The Royal Sonesta San Juan - Tripadvisor Location 4.6. 0000092061 00000 n . that. Being able to enjoy the adult only pool was worth it in itself ! 15% off Best Available Rate and El San Juan Breakfast for two per day. All I can say is that if youre planning a trip to Puerto Rico, you can stop looking at the other hotels and book the Fairmont right now. NINETY DAY PASS - $2,250 Additional $100 (Couple) per month It is always a pleasure to receive feedback. Guest . Fairmont El San Juan Hotel | Discover Puerto Rico I didn't get his name but he made morning breakfast a delight. It took me over an hour to even reach the cabana person about modifying our reservation. Fitness center open 24 hours a day; Do the hotels in the area allow a day pass to tour the aite and use the beaches? Ro Grande. Booked Via Amex Travel and was told this is a oceanfront / oceanview resort. 6063 Isla Verde Avenue, 00979 San Juan, Puerto Rico - Excellent location - show map. We could walk right on the beach (my kids were having too much fun in the pool so didnt get a chance to go) and also had a great view of one of the pools so I could still watch my kids if I wanted to take a quick break. We are located right on the water, and perfect to celebrate Birthdays, Anniversaries, or just a reason to celebrate! The drinks were good and at $17 a drink its easy to hit your number. Live entertainment Thursdays to Sundays, bottle service and crafted cocktails. CAA - Fairmont El San Juan Hotel - Carolina, PR on OpenTable Certain parts of our site wont work well without it. We rented the pool day bed for the day- due to a general shortage of staff in restaurants and hospitality lately around the island I was anticipating that service would be fair, however this wasnt the case. updates, please visit Discover Puerto Rico. Sorry, this excursion is not available for purchase. For groups of 4 or more, we can usually arrange a private shore excursion for less than the cost of a large cruise line tour. elegant past and present seamlessly, with warm textures and subtle ocean hues. Thank you for your patience. Alternatively, you may use, San Juan Marriott Resort & Stellaris Casino. Vaccinated travelers arriving on domestic flights must upload an official Vaccination Card through the Travel Declaration Form portal. It's unfortunate to hear that you didn't enjoy your time with us, and we apologize for any lack of service during your stay. 3374 Relax at the resort's beach club . HlnFz CAA - Fairmont El San Juan Hotel Isla Verde / Carolina. This casual, family-run restaurant is an ode to authentic Italian fare. requirement to provide proof of a negative COVID-19 test to return to the As a U.S. territory, Puerto Rico is excluded from the CDC . would recommend and am happy to know this is exists for future visits. Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Reviewed The best trip is the one we haven't taken yet Find it on the Accor All app on the Apple store and Google Play. The staff were all amazing. Servers were busy but did great. Good Pool. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Check-in 4:00 pm - Our events team will handle directly any of your catering needs. more. Very highly recommended to be by the pool and beach. Each design celebrates San Juans POOL CABANAS + DAYBEDS - Fairmont El San Juan Hotel - OpenTable No chairs for guests after 9 am. Shirley at Front Desk kicked off a phenomenal stay! Book with Confidence :Flexible cancellationandsafety protocols. Food was okay, but definitely overpriced. Enjoy up to 20% off your stay when you book before September 5, 2023 for stays through December 30, 2023.. 0000017113 00000 n You won't need to a pass to use them, and there will be independent attendants renting chairs and umbrellas. For your safety, Fairmont El San Juan Hotel follows But the biggest problem I had with them besides the fact that staff It was actually really good came with basically two entrees + a dessert selection per person. Members' rate available: Save up to 10% at participating hotels with our loyalty programme. Everytime we come we buy drinks, bottles, and food so are spending a lot. - Great cheap food and drink options on the beach. Fairmont El San Juan Hotel Photo Source: Fairmont El San Juan Hotel. Thank you for taking the time to share your feedback. Yohelen, was amazing, very friendly. Overall it was good. I found it a little hard to believe there was no upgrades available . Fairmont El San Juan Hotels four pristine pools offer experiences ranging from the relaxing to the reinvigorating, including cabanas, bottle service, massages, and floating workouts. Daybeds can be cancelled by 10:00am AST the day before your reservation date. It was hard to reach the food and drink minimum with my kids and mom (who doesnt drink). It is run down the roof was leaking in several places in the lobby. Thank you, and we'd be grateful for another chance to impress you in the future. The front desk staff treated me like I was a difficult customer and said those rooms were reserved for other incoming guests and mentioned several times about accommodating my request. The food was good, drinks were good! It was that great. Met people that didn't have a wrist band but just walked in and were hanging out (perhaps this is what I will do if I return). The restaurant hours seemed inconsistent. Fairmont is part of Accor Copyright Only the amount confirmed at the time of booking in that currency is guaranteed. Enjoy beachfront dining at El San Juan Beach Club, nestled along the shore of San Juan's lively Isla Verde Beach. The bad: its super pricey for what you get. This topic has been closed to new posts due to inactivity. You have Javascript disabled. Fairmont is part of Accor Copyright The 10 best hostels in Carolina from 40 USD/night | Trip.com We had to take the elevator down 4 floors to the lobby bathroom to relieve ourselves. 12 reviews. Yosue is glad that you enjoyed your stay and hopes to see you again soon. It was running all the time and didn't flush. I gave this resort a three because of the protestors that work at the resort that was extremely loud our entire spring break trip. The hotel itself was beautiful. more, You seem to have JavaScript disabled. We had the best time using the day beds ! I will share your comments with our team. For assistance with your inquiries, see more information at the bottom of the page about how to contact us. I cant serve you. With a white sand beach, beachfront dining, and a beach bar, this resort is the perfect place to soak up some sun. Taxi Turistico from airport to hotel is $14 per taxi plus $1 for each piece of luggage. No one told us this so we weren't able to put in a food order. nearby areas, or we can arrange for an in-house doctor to complete your test at 0000091397 00000 n The bar was naturally super busy but was fine. where lively vibes and peaceful ocean views meet. POOL CABANAS + DAYBEDS Fairmont El San Juan Hotel offers takeout which you can order by calling the restaurant at (787) 791-1000. 0000011387 00000 n Fairmont El San Juan Hotel's long-standing tradition of extravagance lives on through its thoughtful amenities, each sophisticated, intriguing, and authentic to its island setting. Self-parking 1 hr free and Valet available at $15 per vehicle with restaurant validation. Javy, would get us four chairs in the front row and set up a table and an umbrella for us and the kids. Offer is subject to availability at time of reservation at participating Fairmont locations. Great drinks and experience. Write to Fairmont Hotels and Resort: 155 Wellington Street West. Each one-of-a-kind dish invites guests to celebrate San Juan's traditions with the international zest and fresh ingredients Chef Juliana Gonzalez is known for. Book with Confidence :Flexible cancellationandsafety protocols. Email Fairmont Hotels and Resort: via the contact page. Over the place get rid of it. We take great pride and have made improvements in the past based on guest feedback. We spent the Easter holiday at El San Juan and below are my notes: - No blankets available for sofa bed (they gave us 4 sheets and said 'sorry') - Dinner at Meat Market took 45 minutes for food to arrive (no offer of compensation) - Music at pool is WAY TOO LOUD - Upon arrival tile floor in room was 'greasy' and slippery - Floor lamp was broken / bent - Toilet paper was loose, kept tilting to on side - Room in general is very dark - No cream for coffee at Cana on 4/7 - Rain on 4/8 - multiple leaks in lobby ceiling with. 0000019978 00000 n _ ME]t]i4n}~#:S3C_/^{au?KuZ\g>~^?Ac-ZjE;Gi>cnvyWn,WXy uBl_}zd?`'dX4~ZBmF>XqWE{7.Wtlq8~8X+6 kzn9o._>:Qsie;2{#;|ql8+[28k{`@2`w`L.B%qT0mZ.WL R$molX. 0000011864 00000 n At Fairmont El San Juan Hotel, partnering indulgence and wellness feels natural, because a healthy life includes fresh, flavorful opportunities for both. Great resort, nice beach, very expensive food/beverage, We had a wonderful time at the Fairmont El San Juan in Apr'23. Servicio excelente. If these walls could talk, they would share stories of 1960s society headliners crooning in the nightclub and generations of locals celebrating life's greatest milestones in the ballrooms. Hotel is great for couples that like to party and for groups of single men/women.I can't really fault the hotel for catering to the party crowd and trying to be an upscale hotel. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Fairmont El San Juan Hotel - Tripadvisor You can tell the hotel is trying to be hip and trendy by bringing in certain types of people to party. I will share your comments with our team. Should your destination still require you to present a The cats are a little much all We offer full private buy-out options for our Cabanas or Restaurant dining! For more information visit ALLSafeandWell.com. Yosue, the Mixologist took care of us. It was nice to have the jet skis and parasailing near by. Built in the 1950s and once the spot in San Juan where the likes of Frank Sinatra and Nat King Cole would perform, the iconic Fairmont El San Juan Hotel received a renovation facelift in 2016. The hotel is absolutely beautiful. Customer review rating (ALL Rating) 3.8/5 878 reviews. I cant say enough good things about it. By Annie Archer Published on July 16, 2022 The room is AWSOME,the woodworking down stairs is gorgeous. requirement to provide proof of a negative COVID-19 test to return to the See all of our readers' favorite . Nights are entertaining with live music. This is the perfect way to spend a part of your day while visiting San Juan, what could be better than overlooking palm-fringed Isla Verde beach and the azure Atlantic. 3. Enjoy comfort food from around the world including tacos, burgers and our local empanadas; worldly and with an approachable touch of our heritage flavors. Taxes and fees that are shown are estimates only. No coordination with parking ticket. Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. We had to wait more than 30 minutes to get our bed set. Bring valid photo ID and check-in at the security gate next to Brava. If possible to modify your reservation on open table the experience would be a lot better and easier. provides you with the opportunity to experience the beauty of the island safely Brunch & Bottomless Mimosas Apr 18, 2023. Rates from $215. This particular experience includes a daybed with the occasional umbrella if youre lucky enough to find one.