For shipping, you are responsible for the cost of shipping your item to us and may use any shipping carrier of your choice; we ask that you obtain a tracking number so that you can track the package in the event it gets lost in transit. Please allow 12 weeks for the inspection process and return delivery of your item. If you have any additional questions, please contact us. We're happy to help. It will give you an idea of what to expect when and if claiming under a warranty. Attn: Warranty Department ZWILLINGJ.A. German engineering, Japanese craftsmanship. Since 1731- Beauty tools of excellent quality and design. Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. Our warranty is not transferable and cannot be assigned or given to anyone else. Our warranty is made only to the original owner. Zwilling is the parent company and US customers can refer to its warranty. If you live in the UK or Ireland, you may request a warranty returns form via email by contacting [email protected], alternatively, you can request a warranty returns form via telephone on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm, or you can write to us by post at the address below to request a warranty returns form: Please turn it on so that you can experience the full capabilities of this site. ZWILLING Cutlery Sets Error! Learn More $349.99 Earn 349 points in our free Rewards Program. HENCKELS CANADA LTD., 4175 14th Avenue Unit 6 Markham, Ontario, L3R 5R5. Please allow 4-6 weeks to receive your replacement. We may grant specific exceptions upon request and at our sole discretion, such as for example only, if the new owner is a family member of the original owner. ZWILLING J.A Henckels will be responsible to pay to ship your replacement order to you. In your request, please include a subject line that states CA Shine the Light Request, state that you are a California resident, and provide a current California address for our response. SHOP NOW, Gift With Any HENCKELS If you have any additional questions, please contact Customer Service at 1 (914) Zwilling In the interest of safety, Video tutorials. You can call them Monday Friday, 9 a.m. to 5 p.m. EST by phoning 800-809-PANS (7267). By clicking Sign Up, you are agreeing to our. If the product is defective or breaks through normal household use where care instructions have been followed, the company is happy to replace it. When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. Cookies are small files that are stored on your device when you visit certain web pages. Free shipping offers are valid on standard shipping for orders placed at zwilling.com/ca with a specified minimum purchase. You can contact them by phone on 1 (800) 777-4308. WebZWILLING Thermo 15-oz Travel Bottle 4.8 (94) $31.00 $21.99 + NEW ZWILLING Thermo 3 pc To Go Set Matte Black $108.00 $59.99 + NEW ZWILLING Thermo 3 pc To Go Set Occasionally, ZWILLING will offer code-based promotions that can be redeemed online. ZWILLING Sharpening Service Knife Aid Professional Knife Sharpening by Mail, 7 knives Easy, Fast, Reliable Knife Maintenance Restore your knives razor-sharp edges Easy mail in process with prepaid envelopes Knives are insured and tracked 7 knives (4 More options) ADD TO CART 4 interest-free payments of $22.25. When you have confirmed that all of the information on this page is correct, click on the "Place Order" button next to your order total. ZWILLING You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. Understanding the Cookware Warranty Or Guarantee - Crystal's We often think that a warranty or guarantee suggests the company will back its goods. Like all of our products, ZWILLING J.A. Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility. The Bob Kramer by ZWILLING J.A. Whether or not you register your product(s) will have no effect on your warranty rights. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers. Simply enter your search term to see the results. They offer a 2-year manufacturing defect warranty on their Thermolon ceramic non-stick coating. Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. Please allow 4-6 weeks for the inspection process and return delivery of your product. location such as its name, location, and street address. Once you have added your chosen products to your account, click the Checkout button. If you purchased your product over the Internet, please provide all By clicking Sign Up, you are agreeing to our. ZWILLING J.A. SHOP NOW. If you purchased your product through other means, please provide all information Zwilling JA Henckels Knives Review Zwilling is the parent company and US customers can refer to its warranty. Cookware Purchase The warranty may only cover the first owner and so effectively, the lifetime is limited to the period it is owned by the initial buyer. It covers the item to be free from defects and lasts from the purchase date for the entire lifetime of the product in terms of the original owner. The offer may only apply to certain price points or select products. Misen knives are very popular, inexpensive, and come with a trial, three things that make them appealing. You will then be asked for your billing and shipping address. Since 1731- Beauty tools of excellent quality and design. I guess the answer is, how long do consumers expect the product to last? Provide your account email address to receive an email to reset your password. WebCreate an account. The following restrictions apply: To qualify for a specific promotion, your order must be placed during the specified promotion period. Henckels Shop Welcome to ZWILLING Getting in touch with us has never been easier. Free 4-Piece Set of Pan Protectors. Please allow 4-6 weeks to receive your replacement. Le Creuset cast-iron products are protected under a limited lifetime warranty. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. No, at ZWILLING there is no minimum order quantity. Toasters with seven browning settings for your perfect toast. Award-winning beauty tool experts since 1980. During busy periods, extreme circumstances or unforeseen circumstances may cause delivery times to be delayed. By using the website, the visitor agrees to the use of cookies unless the user changes the settings in the web browser themselves to disable the cookies. Henckels knives have a lifetime warranty. Please turn it on so that you can experience the full capabilities of this site. Sending in photos to prove the damage is a great way to speed up the claims process and help ensure you get new cookware as quickly as possible. See your order even if you are not a registered user. If you wish to return an unwanted product you have 14 days from the day you receive the goods to cancel. Please include a letter containing your Heres what you need to know. You can find more information about the processing of your data in our. Contact us for shipping instructions. After a warranty evaluation by a professional representative from the company, T-Fal will provide a replacement for a faulty product, but you may need to show proof of purchase. Enter the order number and email. Quality cookware made in Italy since 1889. Bob Kramer offers sharpening & reconditioning services exclusively for owners of Custom Kramer Knives. as part of the warranty claim submission process. For any questions concerning warranty pleaseclick here. where you purchased your product. We are your source for everything from Zwilling J.A. If returning a knife or shear: To comply with Canadian Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. are limited in duration to the duration of this warranty. You can contact them Monday Friday, 9 a.m. to 7 p.m. EST by calling 877.273.8738. It was a gift from my mother just before she died so I do not have a receipt for the item, but I am the only owner and user. While we always strive to achieve this delivery time, we cannot guarantee this. The appropriate tax amount by item will be included with your refund. Normal home use; Follow use instructions; Doesnt cover lids. Customer service are available Mon Fri, 9am to 4pm. Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount. What does a limited lifetime warranty mean? When you buy ZWILLING, you know your product is covered for any faults during the lifetime of the product. HENCKELS cookware has a lifetime warranty against manufacturers defects. WebThis webpage is for product registration only. However, please note that our warranty does not cover wear from normal use, or any damage resulting from use other than the intended purpose of the item. The company reserves the right to fully examine any cookware products that users claim are damaged or not functioning correctly before they will repair or replace them. High quality kitchen tools at an exceptional value. We recommend rubbing a small amount of cooking oil around the rim to create a seal and prevent rust from re-appearing. If you have already shopped with us and have an account these details will be automatically filled in, but you can still change them if necessary. Your browser's Javascript functionality is turned off. Additionally, to comply with Canadian Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. You might find a 10-year or 30-year period with certain cookware brands, e.g. You will need the return tracking number in the event your package is lost in transit. Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY. purchased from unauthorized sellers are not covered by this warranty. The next step is to input your payment details. Please be assured that upon the cancellation of your order, a refund will be issued back to the original form of payment. Have questions about your order? Mother's Day Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bobs licensed designs produced in Japan. View Our Mother's Day Sign in to view your Wishlist, track your orders or just pick up right where you left off. your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Culinary Insider program terms and conditions. A warranty is only as good as the company that stands behind it. Some promotional offers may not be combined with other offers. Provide your account email address to receive an email to reset your password. Have questions about your order? You should be able to easily identify the manufacturer by looking at the blade. Deliveries are made Monday through Friday (except holidays). Important: Keep a copy of the warranty and a copy of your purchase receipt! Our warranty does not apply to speculators or to any higher resale prices of our knives. Shipping costs are also excluded. [Yes, but], How To Clean Crock Pot Inside Out and Top To Bottom, Xtrema Cookware: Ceramic Skillets And Frying Pans, Best Ceramic Grill for the Money Offering True BBQ Flavor + 5 Cheapies, Do This If Your Rice Cooker Burns Rice on Bottom. Its best to have the receipt, and I note it does say that in their warranty document, but if you explain the circumstances it may not be necessary.You could try phoning on 423 837 7181 but they now have this contact form, which has an option to upload a photo to explain your issue.If you decide to continue using it, give it a good clean to remove the rust and then oil it to seal it to prevent further rusting.The company has this to say about rust developing around the rim of enamelled cast iron:Should rust develop, we recommend cleaning with a nylon sponge and dish detergent and dry thoroughly. Le Creusets Signature product is reviewed in my buying guide on cast iron skillets. View Our View Our Gift Guide. We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. See your order even if you are not a registered user. Zwilling You will receive an email notification when your return has been processed. For both your security and ours, we use a third party company to verify all of our online payments. Some exclusions to the ZWILLING warranty may include: Damage caused by misuse or abuse of the product, Products that specify a limited duration of the warranty on the product packaging, Failure to adhere to ZWILLING guidelines for the general care and use for products. Exclusive recipes. See your order even if you are not a registered user. Repackage the product(s) in the original packaging and pack securely. Henckels or Shun by the Kramer Knives logo. For gift returns that are received within 30 days of the transaction date, you will receive an Online Coupon Code for the amount paid by the sender. We will credit you for those returns, accompanied by my buyers guide on nonstick ceramic frying pans. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. WebCustomer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally Learn More YOU SAVE: -21% $215.00 $169.99 Earn 169 points in our free Rewards Program. You can contact them by phone on 423-837-7181. Standard shipping is not available in AK, HI. If you forget your password you can click on the forgot password link on the account sign in page. Please do not send in any personal items such as a knife holder/case, pan protectors or special wrappings that you would like returned to you, as it will be discarded. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. If your item is discontinued or out of stock, you will receive a replacement of equal value. Orders placed on Friday afternoon, over the weekend or on holidays will be processed on the next business day. Cookware Purchase If you do not have original packaging, please package the merchandise securely to avoid damage. On Select Products Free 4-Piece Set of Pan Protectors. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Zwilling We deliver within Canada only.