These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. Calls received outside of business hours are diverted to our after hours call centre. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. %PDF-1.7 Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. 8 0 obj In some cases we need more information and request you contact us directly in these instances. Find out what to do and what information you'll need to provide. E: council@pmhc.nsw.gov.au
We can help you make a complaint. Port Macquarie court list. Part 1: What is unreasonable conduct by a complainant? Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. We support people with disability, Aboriginal peoples and have information in easy English and other languages. Read our Privacy Policy. endobj The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Find information on our council, and their contact details. "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. PO Box 84, Port Macquarie NSW 2444. We care about the protection of your data. Port Macquarie Subject: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling Flowchart Keywords: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling . Making a complaint - NSW Ombudsman 10 0 obj "I'm horrified and our community should be too. Policies Port Macquarie Hastings Council Port Macquarie NSW 2444. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. /Root 9 0 R endobj Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. Customer requests are the main reason that customers contact us. "He wouldn't tell me what the complaints were or who made them. Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. endobj Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. /Size 36 /Prev 53154 There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. E: council@pmhc.nsw.gov.au
Sign up for our newsletter to stay up to date. Customer Service. She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. "I consider that money has been taken away from important assets to our community. We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. A Byabarra farmer has taken his - Port Macquarie News - Facebook 8^:9may \$V@/]M#Tde)A<
XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN Port Macquarie court list - Federal Circuit Court of Australia MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. You can report most issues online. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. Two arrested during investigation into Gordon Street hit-and-run crash. ABN: 11 236 901 601 Police appeal for . A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA
-\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A'
Sign up for our newsletter to stay up to date. . IT was a $64,000 question that amounted to nothing. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. Ph: 6581 8111, 17 Burrawan Street
Our journalists work hard to provide local, up-to-date news to the community. Policy Review - Port Macquarie-Hastings Council Have Your Say We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Read our Privacy Policy. I don't know who lodged them (the complaints) or what is going on. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. What happens after you make a complaint. Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. Port Macquarie: Council creates new role to weed out old ways Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@
ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i
|R?D
M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V Photo: File IT was a $64,000 question that amounted to nothing. Public Interest disclosures also covers local government, Parliament, and also some private sector operators. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Home - Port Macquarie Hastings Council - Logo. Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. Your digital subscription includes access to content from all our websites in your region. Email Send us an email and we'll get back to you as soon as possible. Some content on this page may not display correctly. Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. PDF Revised Customer Complaints Policy Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] endstream Ph: 6581 8111, 17 Burrawan Street
Sign up for our newsletter to stay up to date. In 2018 there were two and in 2019, 14 complaints were lodged. Opinion. And you have a right to complain to the Ombudsman if that doesn't happen. If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au
Contact us for any help on browser support. Find us at one of our customer service centres. We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. asbestos, chemicals in water). Port Macquarie NSW 2444. "These 14 complaints have cost us (council) $51,000. breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. ?.ArOqKc+]'5qTe)?x