PDF QUALITY ACCOUNT EASY READ - Newcastle Hospitals NHS Foundation Trust Adrain Plunkett started learning from excellence in 2016 following his own experience of being seriously ill with sepsis. We'd also like to use analytics cookies. Tests and quizzes. We've put some small files called cookies on your device to make our site work. Even if we know that the purpose of a Datix is to improve a system that isn't working, it's still seen as a negative thing to be Datix'd. From the amazing work going on in one department to improve patient care to the individual who consistently goes above and beyond, the staff awards are an opportunity for all staff and departments to be recognised. . The minor injuries unit at the RVI will be closed during the industrial action, and health bosses have asked people with minor injuries or illness to speak to their GP, pharmacist or use the NHS 111 service. Hotels near Stadtpfarrkirche Maria Himmelfahrt, Hotels near (MUC) Franz Josef Strauss Airport. Registered address: Patient Safety Learning, China Works, SB203, 100 Black Prince Road, Vauxhall, London, SE1 7SJ Email address: [email protected], GREATix: Improving culture, wellbeing and patient safety through positive feedback. while keeping it as simple as possible for staff to use. I would question norms and why they were norms. The link address is: Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett . Excellence in Healthcare EM3 Milton Keynes University Hospital. The Academy of Fabulous Stuff is where I first read about the idea of a GREAT-ix and the Learning From Excellence initiative. GREATix is a reporting mechanism for capturing positive feedback. 30 Sep 2022 20:41:13 Newcastle bus crash victim dies in hospital - BBC News Despite the amazing work that goes on every day, most of the functioning feedback mechanisms in place are designed around negative feedback or risk management. tell you what, Ill just write something myself and put it on a poster and send an email out to all staff introducing them to the ide. Long may it continue pic.twitter.com/IzQ1QxN8pp, I submitted an IR2 report but couldnt find the persons name so I put it under their team. Home :: Northumbria Healthcare NHS Foundation Trust At the momentwerein theinitialphase, which is for ambulance staff. Like most ambulance services, our crews are under a lot of pressure and can goextended periodsout of station. Our staff networks will support a fairer and more diverse MKUHfor everyone. Deutsches Hopfenmuseum - German Hop Museum. If you have 25 detailed questions people are less inclined to complete it. GREATix Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. Introducing something likeGREATixprovides a method for saying thank you that will help to tackle some of that, and hopefully put a positive light on the hundreds of things that go well rather than the small number thatdont. The form itself is already open to anyone and it can be used butwerecurrently only actively promoting this for Scottish Ambulance Service staff. GREATix Received Confirmation. Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. "Some time later I find myself holding responsibility for locally managing the incident reporting system Datix. Receiving some great feedback from staff and patients since taking on our secondment https://t.co/vBRDEmgRvks amazing what more manpower and a commitment to patient safety can achieve in a short time! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our 1st winner is Andrew Peattie who takes his day-to-day duties to another level, before his shift even begins. "Imagine where we would be if we spent as much time saying Yes as we do saying No were the words of a friend and senior leader over a coffee in a garden centre one winter Sunday with reindeer grazing outside. St George's related links. . This is to make it accessible as possible, particularly while that good deed/act is still fresh in the persons mind. <>
We will always be here to help those that urgently need treatment and care, in life-threatening situations, however, with high demand for services and reduced staffing levels we are expecting services to be disrupted and the public may see lengthy delays, particularly in the Emergency Department.. In a coincidental turn of events, there was also a request from staff that more emphasis is placed on feedback and praise for a job well done. Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. EIRS cannot substitute for adult, professional relationships and communication that must be learned, nurtured, enabled, modelled and supported. Page 12 of 12 Find Out More greatix newcastle hospitals All members of staff are able to put forward the work of others if they believe this is an opportunity that we can share. GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make their colleagues feel valued and appreciated. But there was only me doing this and there was no real capacity for anyone else to help out, and to add to this the wheels of change can sometimes turn very slowly. NHS Lothian GREATix Submitted forms are themed to help share the learning across the Trust. It's easy! 4 0 obj
We are unable to assist with parking permits. Close Menu. \ xdDjF]e:F*=[H]HrwT[a. There are a number of ways in which we provide staff with the opportunity to have their voice heard and show our appreciation for all the work that they do. "Enter COVID19 and an unprecedented period in healthcare that would see pressures placed on staff that were unimaginable before. (it can be anonymised if preferred). In 2017, following significant national research, we launched GREATix a chance to share some great work that an individual or team has done to look at how we can learn from the positives and share best practice. endobj
These themes include things like patient experience, patient care and peer support. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Greatix is a system that gives staff the chance to recognise and learn when good things happen. Edited 6 January, 2021 by PatientSafetyLearning Team. Newcastle Hospitals NHS Foundation Trust When you submit a GREAT-ix for a colleague they will receive a formal thank you letter for their portfolio and a postcard. The main challenges for us were taking the idea from a more static environment, such as a hospital, to a mobile healthcare service while keeping it as simple as possible for staff to use. This concept at its fundamentals relies on the acknowledgement that things do go right and recognising them when they do . The HTT meets monthly and reports to the Trust Hospital Transfusion ommittee. His kindness has earned him numerous Greatix reports backed up by phone calls & letters from grateful patients & visitors - a true unsung hero. Thank you for the opportunity for us toshowcasethis piece of work and if anyone would like more information on setting upGREATix,Immore than happy to share what we have, about it. . Some of the feedback from colleagues in these areas has already been extremely positive anditssomethingwerelooking forward to. It is aimed to be for staff, by staff to encourage peer-to-peer recognition. 2 0 obj
We've built on the example of . I later asked for their email so I could fwd it - this was their reply. Sarcoma surgery requires the removal of a margin of healthy tissue around the . <>/Metadata 536 0 R/ViewerPreferences 537 0 R>>
Realising that there is a big gap, and with it an opportunity, I made several Run-ups at trying to implement some of this work, but as is the case with so many projects, it was overwhelmed by competing pressures and demand and although there was an appetite for it, this was inevitably satisfied with other more pressing fare. Award given as part of a team of dental nurses, working within a new environment, new team,. This website has been setup to make both the submission and the distribution of GREAT-ix letters and cards as straight forward as possible. As an improvement team we regularly review theGREATixthat aresubmitted. The main question we have is What did the person do that was great? and a second optional question What could the organisation learn from this?. -led system where the feedback is not led by hierarchy. Greatix is our employee recognition scheme. Results Over 350 Greatixes have been submitted in the first year of the project. endobj
Members of the Royal College of Nursing (RCN) have joined the . "Discussions were had locally and the competing pressures of running a 24/7 service would naturally provide obstacles and barriers to getting anything done in a timeframe that would complement the idea that was in my head about how this should work. It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. We MUST recognise the vital work our domestics & housekeeping colleagues do! %PDF-1.7
Our research Our services Our services Acute Medicine and Clinical Infection Active Hospitals Breast care Cancer, Oncology and Chemotherapy Cancer Psychology Cardiology Chaplaincy and spiritual care Children's Services Colorectal Dementia Dental services Diabetes and Endocrinology Elderly Care Endoscopy Emergency Care Frailty Gastroenterology General medicine Thanks to the partnership between Newcastle Hospitals and Newcastle University, one of the trials has helped shape a new method of sarcoma surgery, which uses a harmless green dye called ICG (indocyanine green) to illuminate the tumour under a special infrared camera. Platform? Methods In February 2016 after becoming aware of the Birmingham Children's Hospital's "Learning from Excellence" initiative we set up an online GREATix reporting tool at Leicester Royal Infirmary. This year we received over 2000 Greatix entries showing the It needs to have a bit of momentum to showitsnot just a tick box exercise. Staff were opening up to the idea of saying Well done and the reports started to trickle in. I became curious. It contains three important pieces of information: who did something excellent; what did they do that was excellent; why was it excellent Asitsa concept. I thinkitsabout keeping the form simple. "Build it and they will come and come they did. Western General Hospital, xZ[o;~G?*x|TUJr
QUC6$BT]XfwRofYj}}9z2J.z9MF'd}\]rNV^'~OpAw3p%d[{
0 .4_{4Z0` N
{{-Y|&~>`2A?~mEa +(a2]Cqnuu\se*Pmkx+
es>06L)jT19Cw An incident you have attended where a colleague hasgoneover and above for a patient, or something as simple as a colleague who takes the time to ask you ifyoureok after a tough job. We all know how to provide feedback when things go wrong: Datix it! Excellence Reporting (Greatix): Creating a Different Paradigm in It is aimed to be 'for staff, by staff' to encourage peer-to-peer recognition. 3 0 obj
In the first year of being launched, over 300 GREATixs were submitted and the success has led to a number of changes being made across departments. Divisions within the Trust are able to request access to information on submissions within their areas and are encouraged to present these in parallel to incident reporting at their M and M or Governance meetings to share positive learning. Read more about our cookies, data and privacy. When theres so much going on, I know I need to become more intentional in my cheering on of others as it pays so many dividends
Sadly a lot of the learning from excellent practice is missed. Scottish Ambulance Service | LinkedIn He iscurrently responsible for supporting operational services in the West of Scotland, to see how they can improve patient care, existing processes and develop new ways of working that benefit both staff and patients. Some of these are outlined below: In May 2017, we launched the Event in the Tent our biggest ever internal engagement event for staff and volunteers of the hospital, providing them with a platform for sharing ideas and building up relationships from across the Trust. #TeamMKUH represents all staff across our hospital and is our way of demonstrating our commitment and dedication to the individuals that make up our organisation. Greatix is our employee recognition scheme. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. We recently started our migration to Microsoft 365 which gave us more functionality to make things a bit easier. Dame Jackie Daniel, Chief Executive Officer at Newcastle Hospitals Newcastle Hospitals on Twitter: "Our 1st winner is Andrew Peattie who Find out more about the origins of the initiative by watching his video. The actions which are valued most by staff, and are the top themes for the GREATix forms, are based around communication, supporting each other and professionalism, as shown by the top ranked themes: "Any member of the Dudley Group Hospitals who sees excellence which they feel should be recognised from either an individual or team, or even a pathway, can fill in a GREATix form: "Where a form has been submitted that has learning to be shared, the patient safety lead and the patient safety champions may ask to undertake an Appreciative Inquiry conversation. Unfortunately this fails to recognise that the vast majority of what we do on a daily basis is good; indeed some of it is excellent. I also think itis important that this is a peer-led system where the feedback is not led by hierarchy. Tripadvisor performs checks on reviews. by General Intensive Care Unit, SGUL, Educator, teacher and educational supervisor resources, Electronic staff record including payslips and P60 (INTRAnet), Middle East Critical Care Assembly - FREE lectures, Research: ethics, relevant past, current and future studies, St George's electronic personal administrative sites, Useful educational resources on critical care medicine and specific topics, UK Critical Care Research Forum and other Research links, Open source (free) fulltext articles, online text books & other resources, https://www.stgeorges.nhs.uk/submit-a-greatix/. We are looking at providing posters and stickers to theA&E departments, some of the bigger Minor Injury Units, Community First Responder Schemes, partnering universities etc. Crewe Road South, One of the largest NHS trusts in the UK, providing healthcare to communities across the North East of England and beyond Find out more about our Trust Our hospitals Our teaching hospitals provide research led acute, specialist and local community services to patients from Newcastle, the wider north east, the UK and internationally. FAB Academy: Submit a GREATix (not just a DATIX), Thanks to our RGUC media team for making a great video for my Human factors and patient safety teaching. This has the dual benefit of improving patient care and boosting staff morale by recognising when people have given that bit extra to ensure our patients are receiving the best care we can provide. Dr Nicky Calthorpe's story: "Our positive learning system is the GREATix system which has been established in the Trust since the beginning of August 2019. Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved one with excellent care . What counts as a life-threatening emergency?